book an appointment

All bookings and payments are to be made online: www.ruthmcconnell.com/services  If you require a receipt, payment via credit card is recommended as an automated receipt will be sent to your email. If you would prefer to pay with a direct bank deposit, please contact me. 

I do not invoice institutions or third parties, but receipts are issued automatically when you pay online via credit card, which you can forward for reimbursement. 

Cancellations 
If you are unable to attend a scheduled appointment for any reason, please text me (0226402941) or email therapy@ruthmcconnell.com giving a minimum of 24 hour notice of the cancellation during the working week to avoid being charged for the session; that way I can offer that appointment to someone else who may be on the waiting list.

If for any reason you do not wish to continue the counselling and have purchased a ‘package’ deal, then a re-calculation will be made, and refunds will be issued. The re-calculation involves charging the full rate for the sessions already used and reimbursement of the remaining monies once the recalculated sum is deducted from the package price. For example, if you purchase the Long-term pack Long-term Pack (12 sessions at $170/session = $2040) and you only used 6 of the sessions, then those will be charged at the full price of $190 ($190 x 6 = $1140 deducted from the package price of $2040 = $900 will be refunded).

If affordability is a concern, feel free to contact me as I offer sliding scale fees.